These Terms & Conditions govern the provision of relocation, packing and moving, transportation, loading and unloading, household shifting, corporate relocation, office shifting, commercial relocation, vehicle transportation, storage and other allied relocation services provided by ESSRBEE Packers & Movers India Private Limited ("ESSRBEE", "we", "us" or "our").
By requesting a quotation, confirming a booking, accepting our services, handing over goods for transportation or making any payment towards our services, the customer ("Customer", "Consignor", "you" or "your") acknowledges that they have read, understood and agreed to these Terms & Conditions.
These Terms shall be read together with the quotation, booking confirmation, inventory/packing list, consignment note, vehicle condition report, Proof of Delivery (POD), invoice and any other service-specific document issued or accepted by ESSRBEE.
ESSRBEE provides relocation and allied services based on the specific requirements communicated by the Customer and the services included in the accepted quotation.
Depending on the booking, services may include:
Services not specifically mentioned in the quotation or booking confirmation may be treated as additional services and may attract additional charges.
Relocation charges are calculated based on the information provided by the Customer regarding the quantity, volume, weight, nature and condition of goods, origin, destination, access conditions and services required.
Pricing may depend on:
The quotation is based on the information available at the time of estimation. If the actual quantity, volume, weight, access conditions or service requirements differ from the information provided by the Customer, ESSRBEE may revise the charges accordingly.
Any additional charges shall be communicated to the Customer, wherever reasonably practicable, before the additional service is performed.
A relocation booking shall be considered confirmed only after acceptance of the quotation/service proposal and completion of any required advance payment or booking formalities.
ESSRBEE may require the Customer to provide accurate information relating to the pickup address, delivery address, contact details, inventory and other relevant requirements before scheduling the service.
ESSRBEE may reschedule a service where circumstances beyond its reasonable control affect the planned movement, including vehicle availability, road restrictions, weather conditions, government restrictions, operational disruptions or other unforeseen events.
The Customer is responsible for providing complete and accurate information necessary for the safe and efficient execution of the relocation.
The Customer shall:
Where packing services are included in the booking, ESSRBEE may pack the goods using suitable packing materials and methods based on the nature of the articles.
Special handling may be required for fragile, electronic, oversized, delicate or unusually shaped articles.
Where the Customer chooses to pack certain articles independently, ESSRBEE shall not ordinarily be responsible for damage arising from inadequate packing, undisclosed defects or improper preparation by the Customer, subject to applicable law.
The Customer should ensure that important personal documents, cash, jewellery, precious metals and other valuables are not handed over as ordinary household goods.
The Customer should carefully verify the description, quantity, condition and declared value of articles recorded in the Packing List/Inventory Sheet.
The final inventory or packing documentation accepted by the Customer may be used as the reference document for identifying the goods handed over for transportation.
Articles not disclosed or not included in the applicable inventory documentation may not be considered for a claim unless the Customer can establish that such articles were handed over to ESSRBEE.
ESSRBEE may refuse to accept or transport articles that are prohibited, hazardous, unsafe, illegal or restricted under applicable law or transportation regulations.
Examples include:
The Customer is solely responsible for declaring the contents of the consignment accurately and completely.
Estimated pickup and delivery dates are provided based on the information available at the time of booking and are subject to operational, transportation and external conditions.
Delivery may be affected by traffic, road conditions, weather, natural calamities, accidents, strikes, government restrictions, vehicle breakdowns, route restrictions or other circumstances beyond the reasonable control of ESSRBEE.
ESSRBEE shall make reasonable efforts to complete the transportation and delivery at the earliest practical opportunity in such circumstances.
Delivery shall ordinarily be made at the address specified in the booking documents. Any change of destination or delivery location may be subject to additional charges and operational feasibility.
Customers should inspect the consignment at the time of delivery and immediately notify ESSRBEE of any visible damage, shortage or discrepancy.
Where visible damage or shortage is identified at delivery, the Customer should record the relevant remarks on the Proof of Delivery (POD)/Goods Receipt before signing.
Any loss or damage claim should be reported to ESSRBEE in writing as soon as reasonably possible and preferably within 72 hours of delivery.
ESSRBEE may require photographs, videos, inventory records, invoices, repair estimates, condition reports, payment documents and other relevant information to assess a claim.
Damage or defects that existed before transportation and were recorded in the packing list, condition report or other documentation shall not ordinarily be treated as transit damage.
Claims relating to goods packed by the Customer may be subject to additional verification where damage may have resulted from inadequate or improper packing.
Customers should not repair, dismantle, modify or dispose of damaged articles before notifying ESSRBEE and allowing a reasonable opportunity for inspection.
Eligible claims shall be assessed based on the applicable booking terms, declared value, condition of the goods, selected transit risk/insurance coverage and applicable law.
Where transit risk or insurance coverage is available and selected by the Customer, the applicable terms, conditions, exclusions, declared value and coverage limits shall apply.
Customers are advised to carefully review the applicable risk coverage before handing over goods for transportation.
Where the Customer independently arranges insurance through a third-party insurer, any insurance claim shall be governed by the terms and conditions of that insurance policy.
Vehicle transportation is subject to vehicle condition, transportation method, applicable booking terms and selected transit risk/insurance coverage.
The Customer should disclose existing scratches, dents, mechanical faults and other visible or known defects before handing over the vehicle.
Where applicable, vehicle photographs and a condition report may be prepared before transportation and may be used for comparison at the time of delivery.
Customers should not leave cash, jewellery, important documents, prohibited articles or other valuable personal belongings inside the vehicle unless specifically permitted in writing.
ESSRBEE is a relocation and transportation service provider and is not a vehicle manufacturer or mechanical inspection agency. Existing or concealed mechanical/electrical defects shall not ordinarily be treated as transit damage unless supported by clear evidence and covered under the applicable terms.
Electronic appliances, furniture and delicate articles should be properly prepared for transportation.
For refrigerators, air conditioners and similar appliances, gas leakage, refrigerant issues or service requirements shall not automatically be treated as transit damage unless evidence establishes that the issue resulted directly from transportation.
Repairable furniture may, where appropriate, be repaired rather than replaced in its entirety.
Normal wear and tear, age-related deterioration, pre-existing defects and minor superficial marks may not qualify as compensable transit damage.
Where storage or warehousing services are provided, the Customer shall be responsible for providing accurate information regarding the goods placed in storage.
Storage charges shall be based on the agreed duration, volume, quantity or other applicable commercial terms.
Any extension of the agreed storage period may attract additional storage charges.
ESSRBEE may require the Customer to clear outstanding storage and other applicable charges before releasing goods from storage, subject to applicable law.
A Customer wishing to cancel a confirmed relocation booking should notify ESSRBEE as soon as possible.
Cancellation charges, if applicable, may depend on the stage of service and expenses already incurred, including packing materials, manpower deployment, vehicle arrangements, transportation planning, storage arrangements and other operational commitments.
Once packing, loading, pickup, transportation or storage services have commenced, the Customer may not be entitled to a full refund.
Any refund, where applicable, shall be processed after adjustment of eligible charges and expenses in accordance with the applicable booking and refund terms.
Refunds, where applicable, shall be determined based on the quotation, booking confirmation, cancellation terms, services already provided and expenses incurred by ESSRBEE.
Refunds shall normally be processed to the original payment method or through another appropriate method, subject to payment-provider procedures.
The Customer may be required to provide transaction details, payment confirmation and other documents required for verification.
The Customer shall make payments according to the payment schedule specified in the quotation, booking confirmation, invoice or service agreement.
ESSRBEE may accept payments through:
ESSRBEE may require an advance or booking amount before scheduling packing, pickup, transportation, storage or other relocation services.
Any outstanding balance shall be payable according to the agreed payment schedule.
Services requested beyond the original scope may attract additional charges payable by the Customer.
GST and other applicable statutory charges shall be payable as specified in the quotation or invoice and in accordance with applicable law.
Customers are encouraged to contact ESSRBEE directly regarding payment discrepancies, duplicate payments, failed transactions, refunds or invoice-related concerns.
Where a payment dispute or chargeback is initiated, ESSRBEE may provide relevant booking records, invoices, payment confirmations, service documents and other supporting information to the concerned payment provider or financial institution.
Additional charges may arise where actual service requirements differ from those originally communicated.
Such circumstances may include:
ESSRBEE shall not be responsible for delay or failure to perform services to the extent caused by circumstances beyond its reasonable control.
Such circumstances may include:
ESSRBEE shall make reasonable efforts to minimize the impact of such circumstances and complete the service as soon as reasonably practicable.
Where the Customer or a third party independently undertakes loading, unloading, unpacking, shifting, dismantling or handling of goods, ESSRBEE shall not ordinarily be responsible for damage caused during such Customer-managed activities.
Customers are responsible for informing ESSRBEE about building restrictions, narrow access, parking restrictions, lift limitations, society rules and other relevant conditions at the pickup and delivery premises.
Where damage to common property results from pre-existing conditions, inadequate access, building restrictions or circumstances beyond ESSRBEE's reasonable control, ESSRBEE shall assess the matter based on the circumstances and applicable law.
ESSRBEE's liability, where applicable, shall be determined with reference to the applicable quotation, booking terms, declared value, Packing List, Proof of Delivery, selected transit-risk or insurance coverage and applicable law.
ESSRBEE shall not ordinarily be responsible for indirect, consequential or non-physical losses such as loss of business, loss of income, loss of time, inconvenience or emotional distress, except where liability is imposed by applicable law.
By booking ESSRBEE's services, the Customer confirms that all information provided regarding the goods, quantity, condition, value, pickup address, delivery address and service requirements is accurate and complete.
The Customer further confirms that no prohibited, illegal or restricted article has been intentionally included in the consignment.
ESSRBEE reserves the right to update, modify or revise these Terms & Conditions from time to time to reflect changes in its services, operational procedures, technology, applicable laws, regulations or business requirements.
The updated Terms & Conditions shall apply to services booked after the effective date of such update, subject to applicable law.
These Terms & Conditions are intended to establish the general framework governing ESSRBEE's relocation, packing, moving, transportation, storage and allied services.
The specific terms applicable to a particular relocation shall also be determined by the quotation, booking confirmation, inventory/packing list, consignment documentation, Proof of Delivery, applicable transit-risk/insurance coverage and any written service agreement accepted by the Customer.
In the event of any inconsistency between these general Terms and a specific written service agreement or booking document, the specific terms applicable to that service shall govern, subject to applicable law.
Nothing contained in these Terms & Conditions shall limit any right or remedy available to a Customer under applicable consumer protection or other applicable laws.
Phone
Email Address
Registered Office
60 Lenin Sarani, 1st Floor
Kolkata-700013, West Bengal, India.
(Opp. Lee Memorial Girls School)
Corporate Office
Mani Casadona, West Tower, 7th Floor, Unit No: 7WS3D
Plot No: IIF/04, AA-IIF, Newtown,
Kolkata-700160, West Bengal, India
Warehouse
Amar Bangla Complex
NH-2 Road, Chakundi, Dankuni,
Dist. Hooghly, Pincode-712310, West Bengal
